Shipping and Packaging
Work will ship boxed in 4-5 business days via UPS Ground. Tracking Number will be emailed upon shipment.
Acid-free (archival quality) paper, bubble wrap and card board will be used for padding, filler and cardboard corner protectors. Work size 60 x 48″ will require a wood crate for freight shipping.
Within 50 miles of the San Francisco Bay Area please select Local Pickup or contact us for delivery options.
Original Artwork Return
From the time you receive your original artwork from our couriers, you have seven (7) days to return the artwork in its original condition for a refund. Return shipping costs are the responsibility of the buyer. To be eligible for a return, your item must be in the same condition that you received it, including the original packaging and receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit depending on your card issuer’s policies.
How to Return an Original, Undamaged Work
Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely.
Once the piece safely reaches we will process your return and the amount owed will be refunded to your original payment within 7-10 business days of your merchandise return.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email us to give us your order information.
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos.
Step 4 – We will contact you to discuss next steps.